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Find answers to your questions
- Can you expedite my made-to-measure order?
- How do I place my first made-to-measure order?
- How long does it take for alterations on my made-to-measure garments?
- How long does it take until I receive my made-to-measure order?
- Until when can I ask for alterations under your fit guarantee?
- What if my made-to-measure item doesn't quite fit me?
- What is included in your made-to-measure fit guarantee?
- Where do you manufacture your garments?
- Do you offer exchanges on ready to wear items?
- Do you offer free shipping on ready to wear items?
- How do I return an ready to wear item?
- How long does it take to receive my ready to wear order?
- How long will it take to receive my ready to wear refund?
- What is the ready to wear clothing returns policy?
- Do you charge for alterations?
- Do you offer discounts?
- Do you offer part payment or credit options like Klarna?
- Do you take deposits?
- How can I see and understand your pricing?
- How much are your made to measure chinos?
- How much are your made to measure overcoats?
- How much are your made to measure shirts?
- How much are your made to measure suits?
- How much are your made to measure trousers?
- How much are your made to measure waistcoats?
- What payment methods do you accept?
- When do I pay for my order?
- Do I need to book an appointment prior to visiting your showrooms?
- Do you cater for group bookings?
- Do you provide alterations services?
- How do I place my first made-to-measure order?
- How long does it take to make?
- How Many Fittings are required?
- What are your opening times?
- Where do you manufacture your garments?
What is included in your made-to-measure fit guarantee?
Our fit guarantee extends for 30 days from the day you receive the garment for online orders or after receiving the notification email for showroom orders.
It includes adjustments discussed during the fitting appointment, striving to complete alterations in one session.
Certain changes conflicting with previous alterations may be excluded, and specific garment aspects are also not covered (e.g., pocket arrangement, stitching of buttonholes).
Updated on 08 Dec 2023
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